Order Information
Call and talk with one of our friendly, trained staff, and they will assist you in placing your order. Please use part numbers. Use our 24-hour FAX line to send your purchase order, (262) 375-7970. This will minimize your phone time and reduce communication errors or e-mail your order to: service@cshardware.com

Will call orders should be called in one hour before pickup to allow adequate time to process orders.

General Information
Prices are subject to change without notice. We make every effort to avoid mistakes in our catalogs & Web. However, should any errors appear, we reserve the right to correct them.  Many of the same items appear in several catalogs. Please note that our most current catalog/flyer reflects current prices.

Pricing
We are happy to offer the wholesale pricing to any and all businesses. Retail customers will be charged retail pricing. Pricing is subject to change and may differ from published catalog pricing.

Payment Terms and Fees

COD
Sorry, no C.O.D. orders are accepted. Please use, Discover, Mastercard and Visa or American Express.

Backorders
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges.

Credit terms
Call or write our credit department (Sales of $500 per month required for terms).

Additional Charges

• Returned checks are subject to a $25.00 charge and account terms will be changed to Visa/MC or cash.
• Sales tax  will be charged where applicable.
• Hazardous material charges: will be added to invoice when applicable.

Shipping
Merchandise is shipped UPS ground or common carrier. Orders are shipped freight collect. If not in stock our staff will notify you of the expected delivery time. Out of stock items are placed on backorder or alternate items will be suggested.

UPS Tracking and Notification 800-457-4022: Via, Internet and no charge-email.

For Rush Orders
Arrangements can be made for rush orders. The party requesting rush delivery services is responsible for any and all extra freight charges such service incurs.

Shortage
All shortages that you find with your order must be reported within 48 hours of receipt.

Damaged Shipments

UPS Shipments
You must note damage on the drivers log, and call UPS for an inspection report. (Keep original packaging and contents for inspection) 1-800-Pick UPS

Truck Line Shipments
You must have specific damage noted on all copies of the freight bill.

Returned Goods
All returned shipments must have Return Goods Authorization (RGA) from RTA Cabinets Unlimited before they are returned. (RGA number must appear on package next to address label.) Unauthorized returns will be refused.

Return must be clean and like new condition, in original boxes and resalable.

Return Freight must be paid by the customer.

Obsolete, discontinued or clearance items cannot be returned.

Restocking charge will be applied against all returned items as follows:

20% within 60 days of sale

50% up to 180 days

no returns allowed after 180 days.

Special order products and power tools (pneumatic or electric) will not receive authorization, unless goods are determined to be defective and under manufacturer’s warranty.

Allow 3 weeks to process and issue any credit.

Our Commitment to Privacy
RTA Cabinets Unlimited is committed to protecting the privacy of our customers. We’ve done our best to ensure the privacy and security of your transactions with RTA Cabinets Unlimited. Your credit card number and other personal data will be treated with the highest standards of safety, security features and confidentiality. Your privacy is important to us.

The Information We Collect
This notice applies to all information collected or submitted on RTA Cabinets Unlimited's website and from other sources. The types of personal information collected for processing orders or registering to receive materials are:

Name
Address
Email address
Phone number/Fax number
Credit card number & expiration date

How We Use Information
RTA Cabinets Unlimited uses the information you provide about you and your company to process and fill your order. We use return email addresses to notify you of your order status. RTA Cabinets Unlimited does not sell customer names or any other information about our online customers with outside parties.

You can register with RTA Cabinets Unlimited’s website if you would like to receive our catalog as well as updates on new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we will not use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, RTA Cabinets Unlimited has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect on line. Orders placed on our site are encrypted. We do this by using a secure server with software that encrypts all of your confidential information before you send it to us. We have our own that we certificate to ensure security. You are at all times welcome to verify RTA Cabinets Unlimited’s Thawte certificate for security.

Our Commitment to Children’s Privacy
RTA Cabinets Unlimited does not intend to collect any data from anyone under the age of 18 years. Users registering themselves should be 18 years or older.

How to Access or Correct Your Information
At any time you may review, update or remove your information from our database by e-mailing us or sending a letter to: RTA Cabinets Unlimited 1170 Wauwatosa Road, Cedarburg, WI 53012. In order to protect the integrity of your information, please also include your name and e-mail address so we may verify your identity.

How to Contact Us
Should you have other questions or concerns about these policies, please call RTA Cabinets Unlimited at 262-243-3088 or send us an email.